1. What Is Responsible Gaming?
Responsible gaming — also known in English as responsible gaming — refers to a set of practices, policies, and tools designed to ensure that gambling activity remains a safe and controlled form of entertainment, rather than a harmful habit.
At 7thb, we believe every user deserves to enjoy our platform with peace of mind. Responsible gaming is not just a slogan — it is the foundation built into every aspect of our platform's operations, from interface design to financial policies and customer support protocols.
Gambling, like all forms of entertainment involving money, carries its own risks if not managed well. A responsible player typically understands their own limits, plays for fun rather than to relieve stress, and is able to stop when needed without feeling pressured. This is the goal we help users achieve through the various tools and resources available on the 7thb platform.
7thb fully supports responsible gaming initiatives and adheres to the guidelines set by the relevant regulatory authorities. We are committed to keeping this platform a safe entertainment space for all users.
2. 7thb Responsible Gaming Core Principles
7thb's commitment to responsible gaming is built on several core principles that guide all of our operational decisions:
Entertainment, Not an Escape
Online gaming should be one of the ways to have fun and unwind, much like watching a film or playing a video game. It should not be used as a way to solve financial problems, relieve emotional stress, or escape from everyday issues. If you find yourself playing with such motivations, it is time to pause and reassess.
Play Within Your Means
One simple rule we always emphasise: never play with money you cannot afford to lose. Set a clear monthly entertainment budget and stick to that limit without compromise. Money set aside for bills, household needs, and emergency savings should never be used for gambling.
Managed Play Time
Spending excessive time in front of a screen while playing can affect your daily productivity, social relationships, and physical health. We encourage users to set reasonable playtime limits and take regular breaks during gaming sessions.
Decisions Made Consciously
Never play when you are emotionally unstable, under the influence of alcohol, or feeling overwhelmed by financial stress. Good decisions come from a calm and clear mind. 7thb encourages all users to ensure they are in a sound state before starting any gaming session.
3. Recognise the Early Warning Signs
Recognising the early signs of problem gambling is the most important first step. Many people are unaware that their playing habits have become problematic until the situation turns serious. Here are some warning signs to watch out for:
If you recognise yourself in any of the following signs, we encourage you to take a break from playing and consider seeking professional support. You don't have to face this situation alone.
Financial Signs
Borrowing money to gamble, selling assets, neglecting bills and debts, or hiding gambling expenses from family.
Psychological Signs
Feeling stressed, anxious, or angry when unable to gamble. Constantly thinking about gambling or daydreaming about big wins.
Social Signs
Withdrawing from family and friends, lying about gambling activities, neglecting work or family responsibilities.
Behavioural Signs
Unable to stop despite trying, wagering more to feel the same level of satisfaction, or playing to "win back" losses.
Gambling Risk Level
4. Self-Control Tools on 7thb
7thb provides a range of self-control tools that you can activate at any time through your account settings. These tools are designed to help you stay in full control of your gaming habits:
Deposit Limit
Set daily, weekly, or monthly deposit limits. These limits take effect immediately and can only be lowered without any waiting period.
Loss Limit
Set the maximum loss amount you are willing to absorb within a given period. The platform will automatically end your gaming session once this limit is reached.
Play Time Limit
Set a maximum duration for your daily gaming sessions. The system will send you a reminder when you are approaching your time limit.
Account Cooling-Off
Pause your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or carry out any transactions.
Marketing Stop
Stop receiving promotions, bonuses, and marketing offers at any time. We will not contact you during your break period.
Self-Exclusion
Close your account permanently or temporarily. This is a stronger measure for those who need an extended break from the platform.
How to Activate Self-Control Tools
Login to Your 7thb Account
Access your account via the Login button at the top of the page.
Go to Profile Settings
Click on your profile icon and select "Account Settings" or "Responsible Gaming".
Choose the Tool You Need
Select the control tool you wish to activate and set the appropriate value or duration.
Confirm Settings
All settings will take effect immediately or within the specified timeframe. You will receive a confirmation notification via email.
5. Test Yourself — Self-Assessment
This self-assessment is a simple tool to help you evaluate whether your playing habits are at a healthy level. Answer the following questions honestly:
Self-Assessment Questions
If you answered "yes" to two or more of the questions above, we encourage you to contact the 7thb support team or activate a self-control tool. If four or more answers are "yes", please consider seeking professional help.
6. Self-Exclusion
Self-exclusion is the most serious step within our self-control tools. It is the right option for users who feel they need a longer and more firm break from the platform.
Available Exclusion Options
- Temporary Exclusion (1–6 Months): Your account will be temporarily suspended. You will not be able to log in, make deposits, or play for the duration of the set period.
- Long-Term Exclusion (6–12 Months): For users who need a longer break. The duration cannot be shortened once activated.
- Permanent Exclusion: This option permanently closes your account. We will not accept requests to reopen accounts from users who have chosen permanent exclusion.
While a self-exclusion period is active, 7thb will not send you any marketing or promotional communications. If you attempt to create a new account during the exclusion period, we reserve the right to close that account without further notice.
7. Advice for Family Members & Friends
Sometimes, those closest to us are the hardest to help. If you are concerned about the gambling habits of someone you care about, here are some guidelines that may be useful:
Warning Signs to Watch for in a Loved One
- Drastic changes in financial situation — money frequently disappearing without a clear reason
- Becoming more withdrawn and avoiding conversations about daily activities
- Noticeable mood changes — becoming easily irritable, withdrawn, or anxious without an obvious cause
- Neglecting work, family, or social responsibilities
- Frequently borrowing money or asking for loans without a reasonable explanation
- Spending long hours on a phone or computer at unusual times
How You Can Help
- Speak calmly and without judgement. Avoid an accusatory tone, as this may cause the person to become more defensive and withdrawn.
- Show support, not judgment. Problem gambling is a health issue, not a sign of moral weakness or personal failure.
- Suggest professional help and offer to accompany them to a counselling session if needed.
- Take care of yourself too. Supporting someone with a gambling problem can be exhausting. Don't neglect your own mental health.
- Don't pay off their gambling debts directly, as this may inadvertently encourage that behaviour to continue.
8. How to Get Help
Asking for help is a sign of strength, not weakness. If you or someone you know needs support related to problem gambling, there are several helplines you can access:
Support via 7thb
The 7thb support team is available 24 hours a day, 7 days a week via Live Chat on the platform. We have trained agents who can help you activate self-control tools, explain exclusion options, or simply listen to your concerns with care and without judgment.
External Help Resources
In addition to support from 7thb, there are external organisations in Malaysia that provide dedicated assistance for gambling-related issues:
- Befrienders Kuala Lumpur — A 24-hour emotional support line for anyone who needs someone to talk to.
- Talian Kasih (15999) — A social emergency hotline managed by the Malaysian Department of Social Welfare, available 24 hours a day.
- Psychiatric Specialist Hospital — Counselling and treatment services for addiction, including gambling addiction, are available at government hospitals throughout Malaysia.
- Registered Counsellor — You can obtain a list of registered counsellors through the Malaysian Counselling Board for personal counselling sessions.
Remember — acknowledging that you have a problem and asking for help is the bravest step you can take. 7thb is always here to support your recovery journey, without any judgment.